Digital Travelers Drive Future Strategies

It is predicted that by 2025, 68% of all airline passengers will expect to manage every aspect of their travel on their mobile phones—which should come at no surprise considering the digital age we live in. But not only do these travelers want total control over their experience, they also expect their trip to be delivered as a single, unified experience from the time they leave home until they reach their final destination. These demands pose a tricky situation for airlines, airports, and all other touchpoints in the flying experience, and this demand will likely foster new collaborations and relationships that have not been there in the past—all to satisfy the new age of travelers. (Travel Daily News, 09.03.19)

If you’d like to see how revealing the voice of your customer can change the way you do business, schedule a free consultation today or give us a call at 417.877.7808.