The Importance of Trust

It’s no secret that brands want to see profit growth, but one of the best ways to grow revenue is often overlooked. Repeat customers are worth 67% more than new customers, but establishing a loyal repeat customer base is no easy feat. With more than six in ten consumers noting they are loyal to the brands they trust, marketers must prioritize building authentic relationships with their customers. Check out some practical ways to build consumers trust here. (AdAge, 09.23.19)

Struggling to hear your customers voice? H2R can help. Our Voice of the Customer Research will help you hear your customers voices loud and clear—and use the data in a meaningful way. Give us a call at 417.877.7808 or schedule a free consultation today.