A recent study has revealed that in 2018 alone, businesses lost $75 million simply because they provided bad customer service. The same study revealed that 86% of consumers are likely to remain a customer to a business that delivers outstanding customer service, while 61% are likely to quit doing business with a company after just one poor customer service encounter.
Customer commitment levels have been a major topic of discussion in recent years, but the link between customer service and organizational success holds true. Creating positive first impressions, building relationships, approaching customer service with a caring mindset and pushing for consistency in those areas are the only options for gaining real customer loyalty. (Entrepreneur, 09.24.19)
If you’d like to see how revealing the voice of your customer can change the way you do business, schedule a free consultation today or give us a call at 417.877.7808.