There are a few key moments in the guest experience that truly wow your customers and keep them coming back. Letting those moments get stale is a slippery downhill slope in the realm of customer satisfaction. Skift poses four simple questions that can help innovation get rolling and keep the customer experience fresh and exciting.
1. How can you build more excitement for your guests’ pre-arrival?
2. How might you elevate an unremarkable or boring moment?
3. Can you turn the most painful part of the guest experience into a highlight?
4. How do you make departing guests part of the family?
Building value for your customers will take internal collaboration and innovation, which when made into a fun experience, will pay off for everyone. (Skift, 02.11.19)
Struggling to find answers to these questions? H2R can help. Our Voice of the Customer Research will help you uncover those potentially painful moments and will reveal the customers true perspective on the value you are creating. Contact us here to get started today.