Over the past decade, economists have witnessed a new economic offering: the “experience” economy. Even the stock market has taken notice, since companies that use consumer experience management (CXM) programs are more profitable than those who do not. CXM is all about providing unforgettable experiences at every touchpoint—from the website, to social media, to the actual consumer interaction. (Travel Pulse, 8.4.18)
Understanding how the experience economy can be applied to your own business could be the key to sustainable growth. Contact us today to see how H2R can help you differentiate to stand out above competitors.