McDonald’s Says Hello to Kiosks

McDonald’s will be saying goodbye to cashiers and hello to kiosks by 2020. McDonald’s isn’t the first to embrace this trend: other chains like Panera and Chili’s have already implemented kiosks or tablets. As minimum wage levels approach or surpass $15, chains have responded to rising labor costs with technological advancement—a trend that’s nothing new. Through the years, innovation has reduced the labor needed to increase output levels and made employees’ jobs easier in the process. (Forbes, 7.11.18)