The Push for Convenience

Major retailers strive to become more than just a place that sells you things. In the latest example, Walmart has partnered with a home-services app called Handy to give shoppers a deal on professional help assembling furniture or installing a TV. Handy is an app that links customers with people who provide cleaning, plumbing, handyman and other services. Lately, this kind of convenience factor has started attracting retailers, eager to compete for the best experience of shopping. The best prices don’t cut it anymore—consumers today also look for speed of delivery, overall ease and special perks. (NPR, 3.19.18)